Privacy Policy

Frank P. McCartin Co., Inc. — Privacy Policy

Frank P. McCartin Co., Inc., doing business as Go Industrial Supplies (“Frank P. McCartin Co.,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information when you visit goindustrialsupplies.com, contact our offices, or communicate with us by phone, email, or text message (SMS/MMS).

1. Information We Collect

• Contact and Business Information: Name, company or agency name, job title, billing and shipping address, email address, and telephone or mobile number.
• Account and Transaction Information: Credit application details, tax-exempt certificates (Form ST-4, Form ST-5, Form ST-2), COMMBUYS FAC124 / MHEC G14 & G19 purchase orders, quote requests, invoices, and payment history.
• Communications: Records of inquiries, quotes, orders, customer support requests, emails, phone calls, and SMS/text messages exchanged with us.
• Technical Information: IP address, browser type, device type, pages visited, and consent-governed cookieless analytics telemetry.

2. How We Use Your Information

• Respond to your inquiries, prepare quotes, and process orders and deliveries;
• Communicate with you regarding order status, backorders, pickups, deliveries, billing, and account administration;
• Maintain our commercial and municipal customer accounts;
• Improve our website, product offerings, and counter customer service; and
• Comply with legal, tax, and regulatory obligations (including Massachusetts 201 CMR 17.00 WISP, CT CTDPA, NH NHDPA, CA CCPA/CPRA, and EU/UK GDPR where applicable).

3. SMS / Text Messaging Privacy & No Sharing of Mobile Information

If you provide your mobile phone number and opt in to receive text messages from Frank P. McCartin Co., Inc., we may send you conversational and transactional text messages related to your inquiries, quotes, orders, deliveries, pickups, and account service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregator and telecommunications providers (such as our business phone and messaging provider) strictly as necessary to deliver our text messaging services to you.

• Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a one-time confirmation message and you will no longer receive SMS messages from us unless you opt back in.
• Help: For assistance, reply HELP to any text message or contact us at (800) 929-9101 or ar@goindustrialsupplies.com.
• Message Frequency & Rates: Message frequency varies based on your account activity and inquiries. Standard message and data rates may apply according to your mobile carrier plan.
• No Condition of Purchase: Consent to receive text messages is not required as a condition of purchasing any goods or services.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. Mobile opt-in data and SMS consent are never shared with third parties for marketing or promotional purposes under any circumstances.

5. Contact Us

Frank P. McCartin Co., Inc.
149 Congress Street, Lowell, MA 01852
Toll-Free: (800) 929-9101 | Electrical: (978) 454-9101 | Plumbing/Steam: (978) 454-7606
Email: ar@goindustrialsupplies.com